Shipping Information

Shipping Methods:

• Standard Shipping: 5-10 business days within the USA.
• Express Shipping: 2-4 business days within the USA.
• International Shipping: Available to select countries; delivery times vary based on destination.

Shipping Costs:

• Shipping costs are calculated at checkout based on the total weight of your order and the destination.
• Free Shipping: Spend $75 or more to qualify for free standard shipping within the USA.

Order Processing Time:

• Orders are typically processed within 1-2 business days. You will receive a confirmation email once your order is on its way.

Tracking Your Order:

• Once your order is shipped, a tracking number will be sent to your email. You can track your package using this number.

Important Notice:

• Please ensure that your shipping address is accurate. We are not responsible for packages lost due to incorrect addresses provided by the customer.

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Return & Refund Policy

Return Eligibility:

• Items can be returned within 30 days of delivery if they are in their original condition, unworn, and unused.

Non-Returnable Items:

• Custom or personalized items.
• Items on sale or marked as non-returnable at the time of purchase.

Return Process:

1. Contact Us: Email us at StoneAgeLapidary [!at] gmail.com to request a return authorization.
2. Return Authorization: You will receive instructions and a return authorization number.
3. Ship the Item: Package the item securely and send it back using a trackable shipping method. The cost of return shipping is the customer’s responsibility.
4. Inspection and Refund: Once we receive the returned item, we will inspect it and process your refund within 7-10 business days. The refund will be issued to the original payment method.

Exchanges:

• We do not offer direct exchanges. If you would like a different item, please return the original item and place a new order.

Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us within 7 days of receipt with photos of the damage. We will arrange a replacement or refund.

Cancellation Policy:

• Orders can be canceled within 24 hours of purchase. After this period, we may not be able to cancel the order as it may have already been processed.

Refund Timelines:

• Refunds may take 3-5 business days to appear in your account, depending on your bank or credit card provider.

Important Notes:

• We reserve the right to refuse returns that do not comply with our return policy.
• Please read our full return policy before making a purchase.

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